Support

Most of our products have been tested thoroughly on numerous brokers. There are on occasion however, where you may have problems. Below are some common questions:

General

I placed an order but didn’t get any emails from you?

I placed an order but didn’t get any emails from you?

Please check your junk folder – sometimes emails get sent in there. To prevent this from happening in future, add us to your safe recipients.

Metatrader 4

How do I install an indicator/script/EA?
My EA/indicator/script is not working?
My indicator is not behaving properly?
Can I get hold of the source file for my product?
How do I setup email alerts for my product?
I’m new to forex, how do I trade?

How do I install an indicator/script/EA?

Before following the installation instructions below, please carefully read the entire contents of the included text file to understand your product.

Experts Installation:

1) Before you begin, you need to know where the “installation folder” is for your MetaTrader 4 (MT4) program. This has the MQL4 folder which holds the folders for all indicators/EAs (Experts)/Scripts.
a) Load up MT4
b) Click in the menu File->Open Data Folder
c) Window Explorer should open with the location of your “MT4 installation folder” and the MQL4 folder
d) Close MT4.

2) Drop the EA file in the Experts folder of your broker’s MT4 installation folder (specifically the MQL4 folder).

So for example:

C:\Program Files\MetaTrader 4 at FOREX.com\MQL4\experts

is the Experts folder for Forex.com’s MT4 installation.

3) Load up MT4 again

4) You should now see the product in your Navigator window in the Expert Advisors’ section

Note: For older versions of MT4, the Experts folder can be found in the main MT4 folder. For example:

C:\Program Files\MetaTrader 4 at FOREX.com\experts

 

Indicator Installation:

1) Before you begin, you need to know where the “installation folder” is for your MetaTrader 4 (MT4) program. This has the MQL4 folder which holds the folders for all indicators/EAs (Experts)/Scripts.
a) Load up MT4
b) Click in the menu File->Open Data Folder
c) Window Explorer should open with the location of your “MT4 installation folder” and the MQL4 folder
d) Close MT4.

2) Drop the Indicator file in the Indicators folder of your broker’s MT4 installation folder (specifically the MQL4 folder).

So for example:

C:\Program Files\MetaTrader 4 at FOREX.com\MQL4\Indicators

is the Indicators folder for Forex.com’s MT4 installation.

3) Load up MT4 again

4) You should now see the product in your Navigator window in the Custom Indicator’s section

Note: For older versions of MT4, the Indicators folder can be found in the Experts folder. For example:

C:\Program Files\MetaTrader 4 at FOREX.com\experts\indicators

 

Script Installation:

1) Before you begin, you need to know where the “installation folder” is for your MetaTrader 4 (MT4) program. This has the MQL4 folder which holds the folders for all indicators/EAs (Experts)/Scripts.
a) Load up MT4
b) Click in the menu File->Open Data Folder
c) Window Explorer should open with the location of your “MT4 installation folder” and the MQL4 folder
d) Close MT4.

2) Drop the Script file in the Scripts folder of your broker’s MT4 installation folder (specifically the MQL4 folder).

So for example:

C:\Program Files\MetaTrader 4 at FOREX.com\MQL4\Scripts

is the Scripts folder for Forex.com’s MT4 installation.

3) Load up MT4 again

4) You should now see the product in your Navigator window in the Scripts’ section

Note: For older versions of MT4, the Scripts folder can be found in the Experts folder. For example:

C:\Program Files\MetaTrader 4 at FOREX.com\experts\scripts

My EA/indicator/script is not working?

The EA when running in MT4 should have a “smiley” face in the top-right corner. If it’s not, ensure your settings are set correctly as per the instructions text file.

Also in the MT4 Options menu, make sure that the Expert Advisor tabs have the following boxes ticked (this applies to all products found on this site so indicators, scripts and particularly EAs):

  • Enable Expert Advisors (only when running the EA)
  • Allow live trading
  • Allow DLL imports
  • Allow external expert imports

My indicator is not behaving properly?

When opening MT4, scrolling back to historic data or changing to a timeframe you have not used for a while, MT4 downloads a load of chart data which can cause any indicator (including ours) to not behave properly. Either:

  1. Close down MT4 and open it again
  2. Switch to a different timeframe and then back again

That will solve the vast majority of problems. Unfortunately, this is a common problem in MT4 but is easily rectified.

Can I get hold of the source file for my product?

Unfortunately not. The source files are our intellectual property and cost us extensive time and money to develop. To keep the costs of our products low and competitive, we can only provide you with the exectuable files.

How do I setup email alerts?

Please speak to your broker on how to set this up. You will also need an email account and it’s relevant details to do this too.

I’m new to forex, how do I trade?

We aren’t in a position to teach you the basics or any systems but there are many resources on the Internet to help you get started. We suggest you learn all about forex trading before using real money as well as understanding the great risk involved. When purchasing our products, we suggest you test them in a demo account.

No comments yet.

Leave a Reply